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This beep is a signal of a low or discharged battery. There may be several reasons for the battery draining. A lack of regular maintenance of the detector, such as the non-dusting (at least once a year) recommended in the detector's user manual, affects battery life. Without any maintenance for several years, the battery of the detector can discharge more quickly. Repeated false alarms or sub-optimal usage conditions can also impact battery life. For security reasons, your detector is fully sealed and cannot be dismantled. The battery is not replaceable. A dead battery requires you to replace your smoke detector. For detectors manufactured between 2014 and 2015 (date of manufacture indicated on the back of the detector), the depleted battery is not covered under the 10-year warranty. The conditions of application of the 10-year warranty are clearly indicated in the user manualsupplied with the detector.

1.1- My detector beeps If the detector beeps every minute, it means that the battery is low or discharged. There are several reasons why the battery may be discharged: - A lack of maintenance of the detector (dusts must be removed at least once a year) - Repeated false alarms or non-optimal operating conditions 1.2- My detector emits three beeps Three repetitive beeps every minute indicate that the detector has detected an issue in its smoke sensor. The following test procedure should be followed to clean and test the detector : 1. Remove the detector from its base (1/4 turn to the left). 2. Clean the detector with the brush tip of a vacuum cleaner to remove any dust that may have accumulated and interfered with the product's operation. 3. Check the operation of the detector. Press the central button for at least 3 seconds : Case n°1: If the detector emits a strong sound signal and the red light diode flashes, the detector is functional and must be reinstalled on its mounting base. Case n°2: If the detector does not beep and the red LED flashes weakly, the battery is low and the detector should be replaced. Case n°3: If the detector does not sound and the red LED does not flash: wait 2 minutes. If the detector emits 3 consecutive beeps every minute, then the detector has a sensor fault and the product must be replaced. If the detector does not beep, then the battery is empty and the detector must be replaced.

No. Our smoke detectors are equipped with a battery with a maximum autonomy of 10 years under normal conditions of use (including regular maintenance of the product). The detector battery is not replaceable. For security reasons, the detector and the battery are sealed and cannot be removed. End of battery life means you need to replace your smoke detector.

Warning: For your safety, never deactivate your detector if it is working properly. To turn off the detector and stop the low battery beep, simply take a paperclip, insert it into the square space at the back of the product, and pull slightly to retrieve the button activation of the detector in order to deactivate it.

If replacing the detector with an identical detector, the mounting base already screwed or glued to the wall or ceiling can be kept. The new detector will be compatible with the mounting base already in place. For the renewal of the detector, Nexelec offers a promo code that can be used on its website with a preferential rate of -30% for customers already equipped with a smoke detector of its brand: https://www.nexelec.fr/store Promo code: CLIENT2020

A used detector is electronic waste and must be recycled. The detector must be placed in a dedicated collection bin. Collection bins are available in supermarkets, household appliance stores, or even recycling centers.

Check beforehand the precautions and limits of use of the detector as well as the maintenance recommendations indicated in the user manual. The presence of dust, the immediate proximity of an artificial light source or the movement of nearby air due to a convector, air conditioning or VMC can cause the detector to go off for no apparent reason. Simply clean your detector regularly using the brush attachment of a vacuum cleaner and, if necessary, change its location. You will find below the list of the main places to avoid for the installation of the detector. Do not install the smoke detector: less than 1.5 m from lighting fixtures: ceiling lights, incandescent lamps, halogen or fluorescent lamps, etc. where the detector is exposed to direct sunlight near or above heaters, windows, vents, air conditioners, fans, or any other equipment that can generate airflow in the immediate vicinity of a place where stray fumes could disturb the smoke detector: fireplace, stoves, boilers, combustion radiators, etc. in a place where the humidity is less than 10% or more than 95%: bathroom, laundry room, etc. in a place where the temperature is below 4°C or above 45°C in a dusty or dirty place: garage, workshop, etc. in an area infested with insects Outside

The smoke detector can, during its period of operation, emit different signals, each of which has a specific meaning. It is useful to correctly analyze the signals emitted by the detector to know its operating status and take the appropriate measures. Click hereto view the summary table of the different states in which the detector can be.

NEXELEC offers a contractual warranty for its smoke detectors in accordance with the provisions indicated in the user manual supplied with each detector. INSAFE “10-year warranty” smoke detectors are guaranteed for 10 years from the date of manufacture of the product. No warranty coverage can be obtained in the event of a detector defect resulting from a lack of battery life. No warranty coverage can be obtained without the provision of dated proof of purchase. The 10-year warranty applies to smoke detectors manufactured between 2014 and 2015. The date of manufacture is normally indicated on the back of the product. INSAFE “5-year warranty” smoke detectors are guaranteed for 5 years from the date of purchase of the product. No warranty coverage can be obtained without the provision of dated proof of purchase. The 5-year warranty applies to smoke detectors manufactured from 2016. The date of manufacture is indicated on the back of the product. INSAFE+ and NETSECUR “2-year warranty” smoke detectors are guaranteed for 2 years from the date of purchase of the product. No warranty coverage can be obtained without the provision of dated proof of purchase. The 2-year warranty applies to connected smoke detectors manufactured from 2018. The date of manufacture is indicated on the back of the product. Refer to the detector's user manual for a complete description of the warranty clauses. User Manual 10-year warranty: download here User Manual 5-year warranty: download here User Manual 2-year warranty: download here

Before you can request the application of the warranty, you must obtain a NEXELEC after-sales service return number. No warranty support can be obtained without an after-sales service return number. In order to obtain an after-sales service return number, please communicate to us beforehand, for each smoke detector, the following elements by email only to contact@nexelec.fr: Product reference concerned, date of manufacture (normally indicated on the back of the detector), date of installation, date of purchase of the detector Description of the fault found (flashing red LED, beep, etc.) Scan or photo of proof of purchase or dated invoice On receipt of these elements, our services will come back to you to provide you with an after-sales service return number as well as the shipping address. According to the warranty conditions indicated in the user manual, return shipping costs are the responsibility of the buyer. You will be asked for a flat rate of 15 euros including VAT for the return of a detector if it is proven after our tests that the detector does not present any fault or that it is not eligible for the conditions of application of the product warranty.